Bad Corporate Ethics Of Satyam Cinemas

Roughly a week back, I went to Satyam Cinemas to watch Lady In The Water, the movie is bad, but the post isnt about that, its the bad corporate ethics of Satyam Cinemas. When i entered Subham, I was greeted by a sign which read ‘SUBHANMs under renovation, sorry for the inconvenience’. As soon as I entered the theatre, I noticed that the walls and ceiling has been stripped naked, the seats were fine, but the sound quality and aircon weren’t up to the usual mark.

Its fine for them to renovate the theatre, its their discretion, and their choice, the problem is that the tickets were priced as they normally would be. When I pay the full ticket prices, I expect a certain minimum standard of service, and a certain quality. When they aren’t able to meet that quality, i expect them to sell the tickets at a discount, which they didn’t do. Otherwise during the renovation period, the screen should have been shut down. This clearly shows the complex disregard for the consumer and taking the customer for granted. This high handed attitude stems from the monopoly power that the multiplex enjoys in the city.

Every monopolist aims to maximise profit and always takes the customer for granted, Satyam seems to be doing precisely that, their ticket pricing, and their high handed attitude towards their customers, the place isn’t exactly known for its customer service, and I always have a problem with bike parking there.

6 Comments so far

  1. AB (unregistered) on August 8th, 2006 @ 9:41 pm

    That sucks!

  2. sathish (unregistered) on August 8th, 2006 @ 11:04 pm

    I agree with you on this.

    But considering the going rates in multiplexes in other cities or our own Mayajaal, i don’t think Sathyam’s rates are high at all

  3. senthil (unregistered) on August 9th, 2006 @ 1:24 pm

    satish … PVR offers better comfort and better film viewing in all senses and their ticket rates are less than that of mayajall ..( i saw omkara in PVR Delhi for 120 ) and ticket rates are 150 in mayajal and no way it can come near PVR ..

    Comign to other part .. other theatres in chennai has also recognised the importance of cleanilines and comfort to be in teh market.last week i visited padmam( sangam cine comlex ) and was stunned by their rennovated theatre .,..70 rs for elite tickets and u have a spacious couple sofa where 3 can sit comfortably lightning is amazing ..hats off to sangam managment !!!

    Sathyam cinemas beware there are competitors behind u r back !!

  4. in2mind (unregistered) on August 10th, 2006 @ 11:18 pm

    Ok its bad that the interiors were under renovation.

    But I havent come across any store/place that offers a discount because it is under renovation.
    Just nowhere.

  5. Adi (unregistered) on August 19th, 2006 @ 11:32 am

    Came to this post from your blog. The title generated curiosity.

    It’s very rare that Sathyam does anything of that sort. You are right. They shouldn’t have kept the screen open at all in the first place. Very bad on their part to have opened it and furthermore they have charged you normally. And from your post, I don’t gather one thing. When you were booking for the movie, did they mention to you about the renovation? If they did, then atleast we can give them some benefit of doubt.

    Wait for that multiplex near Nelson Manickam Road to come up. I am sure it will Sathyam cinemas a run for its money!

  6. PRABU (unregistered) on August 27th, 2006 @ 7:53 pm

    I was born and was in chennai until 1995 (Now I live in UK)and I visit the city regularly since then. What amazes me is that even with all the technological developments in many fields and the increase in buying power of the people the driving has worsened on the roads and everyone educated or not drive the same way, I hear tragic stories from friends, but there seems to be little concern from the public, the police have taken care and signed lanes on roads but there is no lane discipline at all and some vehicles dont stop at red signals!. I learnt to drive in this city and took a driving test and passed it and drove with care repecting other road users rights. people do not seem to know even the basic right of way. I think the public in general should raise this issue and improve education and enlightment in proper lawful driving.The unnecessary loss of life should be stopped and people should act together.

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