A visit to Vivek’s, Adyar

We have been thinking of getting another TV for the guest bedroom, which we are slowly turning into a home theatre/den (except, of course, when we have guests at home!) Having acquired many of the other components of a home theatre system, we needed a good TV to complete the picture (pun intended!). A LCD flat screen if we could afford it. So off we went to Vivek’s Adyar to check things out.

Down Lattice Bridge Road to the Adyar signal and left at Coronet, and we were lucky enough to get parking under the flyover right opposite Vivek’s. Pleased as punch, we locked the car and looked across the road at Vivek’s. And were quite shocked. In years gone by, Vivek’s Adyar was bright, well maintained, and had an air of success around it. Now it looked dead beat, run down, tired and weary, its fa├žade dull and worn out. Even the area just in front and along the sides seemed care worn.

Never the less, we braved the traffic, along with another group of intrepid pedestrians and reached the other side safely. We ventured into the store to find it fairly bare (as compared to my last visit when it was bursting with durables on display) and also kind of care worn. The TV section was to the left as soon as you walk in, but the flat screen LCDs aren’t in evidence. You ask for them, and they point to where they are on the wall adjacent the door! Kind of silly, when they could have had such an image leader product visible as soon as you enter and turn left.

The Samsung, Sony and LG LCDs, of course, took our breath away with their clarity and colours! So much so we found ourselves quickly upping our budget to get a slightly larger one. Having feasted our eyes on this miracle of modern day electronic entertainment, we decided that we were going to have to buy it or never rest in peace. However, we would take a look around to ensure we were getting the right kind of deal of course. We then moved to the micro-wave oven section (ours is relatively old, with the front panel having become detachable on its own!)

This entire section too was not up to scratch, though the ovens were pretty good. We then took a look at the PCs. There’s an awesome fully loaded Intel dual core high end PC from HP for about forty grand with a flat screen that we fairly drooled over (as much as the TV!). As well as an HP high end lap top for a little over fifty. Hmmmmmm… should we upgrade our ten year old PC? How about the laptop? Choices, choices… There’s so much out there today that’s good, that we are often temped into buying something prematurely sometimes.

I came away happy with the products that we had seen. But pretty disturbed by the state of Vivek’s Adyar. We have been shopping at Vivek’s for years, mostly in T Nagar and Anna Nagar, as we used to live in T Nagar, and later Harrington Road and Kilpauk. But I was familiar with Vivek’s Adyar, having been there many times. We’ve always been pretty satisfied with our experiences at Vivek’s, but this visit clearly showed that age and lack of active interest in keeping the experience current is beginning to show. That’s a pity, because as the quality, variety and style of the products increase, a run down store only looks worse in comparison.

I only hope this is a temporary phase before renovating or something like that. Otherwise they are going to start losing regular customers like us. For it certainly doesn’t foster any confidence in the store.

6 Comments so far

  1. Lavanya (unregistered) on November 29th, 2006 @ 8:47 am

    David, a few months ago I was at both Vivek’s T Nagar and Anna Nagar and they are no different from the way the Adyar store sounds like in your post. Their customer service is very lacklustre too. Vivek’s is turning into the lazy giant I think.

    On a related note, I think Shah’s stocks of LCD TVs are good. I went to a few places (Vasanth, Jayam, Jainsons etc) and thought Shah’s collection was better.

  2. Mehak (unregistered) on November 29th, 2006 @ 9:45 am

    My first & last visit to Vivek’s, Adyar was in July this year…the moment we landed in Chennai ..first time was to get an AC…..was a let down man…the store is clumsy…dusty :p & the sales ppl very lousy..they were like just not interested in entertaining their customers…some how my exp at Vivek’s in Bangalore has not been that bad …..

    Next stop was Shah’s in Adyar…..there was a 1-1.5k difference b/w both the stores…though this small amt of diff might not matter to many…

    BTW, NEXT is coming up in a big way all over the country.

  3. svs (unregistered) on November 29th, 2006 @ 1:37 pm

    By the way do you know that tata’s are planning to acquire Viveks? Talks and negotiations are going on. Maybe that’s why its like this.

  4. Nilu (unregistered) on November 29th, 2006 @ 3:31 pm

    orre the rich peoples talking ba….

  5. suppamani (unregistered) on November 29th, 2006 @ 6:17 pm

    I too had a very bad experience from Viveks. I bought 3 Nos Bajaj Storage Water Heaters from them about two years back and One of them is leaking and not in use now. When we referred Bajaj’s service franchise about 15 days back I am getting a reply daily that they would attend to it early.
    When we referred the Viveks also they aRE ALSO NOT GIVING ANY aussport of back up service. I would be thankful if any would guide me to whom and to which Bajaj office I can approach in this regard.

  6. Nishanth (unregistered) on December 1st, 2006 @ 2:25 am

    Even I was shocked when I went to Vivek’s adyar branch to buy a music system.A few years back the place looked so lively and was fully stocked with all the latest models.But now they only have a few Philips and a couple of Sony music systems on Display.

    The TV section was much better,they had a good range of CRT TVs but they only had 4 or 5 LCD /Plasma screen TVs on display.

    I think the Vivek’s (formerly Spencer store) at Spencer Plaza has wider range of models/products on display when compared to their other branches.

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