Sangeetha @ City Centre – a let down
It was last Thursday. Must be about 9.30 in the evening. Me and a friend decided to head to a movie at the INOX at City Centre. We managed tickets for Unnale Unnale and decided to have a quick bite as the movie was only at 10.15pm. I didn’t want to go the food court so suggested to my friend that we go to Sangeetha. We stepped in to the restaurant. It was half empty. The air conditioning was fairly good. The decor halfway decent and a couple of tables were left uncleaned. We were just two of us, and we managed to find a table ourselves and sat down. We waited, waited and waited. Must have been at least 10 minutes or even more and no one came to attend to us. There were loads of staff running here and there and 2-3 managers but they were busy doing something else and had an ‘I don’t care about you attitude’. I can understand if the restaurant was full but in this case there was no excuse. We just walked out and even at that time no one actually bothered to come to us and ask why we were leaving. I don’t think I will ever go to a Sangeetha again. As they say, it takes a helluva lot of hard work if you want to match up to Saravana Bhavan. Not just a posh locality and good decor. We ended up eating at Little Italy in the Food Court.
09:30 in the evening?
Times are changing!
Ditto with Viveks today!
Generally the talent in retail is poorly equipped (especially in better eat outs and stores) … you’ll have to give it 5 years to improve. This culture is only now taking off in chennai and none of these waiters and stewards have any prior experience in dealing with customer needs. Its the same experience in every damn new restraunt you goto in the city. Plus with airlines and hotels booming the more trained talent is getting easily soaked up by them.
Now our city is changed. Previously people were searching for job; now the enterprneours are searching for hands; In fact after imposing strict laws against child labour, in fact small restaurants and shops are changed as self serving; If any body ask why they are not doing their duty properly that employee would’nt come the next day and the concern has to suffer due to want of hands. This is the situation prevails in the City; Whetehr this is for good or bad, I don’t know. As a medium clause Offset Press owner I am also suffering very much due to this situation; I have alsmost decided to wind up the press due to this labour problem and come out soon just to keep myrespect, in fact.
As a senior citizen, who had lived in this city
for the first 24 years of my life and who has now
settled down in my city for the past 12 years-
-i am 72 years young!- i find that the work culture needs lots of polishing. This situation
arises due to No Training for the job/on the job.
-Why can’t they display the slogan “CUSTOMER IS
KING” in places where Service with a smile will
make their business boom ?
Also, can somebody please explain the culture of ‘table sharing’ in Chennai. Esp. in places like CityCenter or Sarvana @ Spencers etc.
Sangeetha’s never been any good before, there was this short period during which it was compared to HSB, but to tell the truth, it can never match HSB, their service is a bit let down. Food, HSP and Sangeetha, I dislike both ;-)
I know you have a fair enough reason to feel distraught…but not all Sangeetha siblings are same…try the one at Adyar…betcha ll like it…I had a similar experience in Apoorva Sangeetha in R.A. Puram