Postal Department Notice: Customer Service? What the heck is that?
My heavenly experience with the Indian Postal freaking department!
Many folks apparently found the Zune Review Post of mine to be absurd and non related to chennai. Guess what im gonna blog again about my zune and i care not what you think but this time i will make you happy with chennai info on my zune experience.
So this gadget freak in me decides he will get his Microsoft Digital Entertainment Platform setup by new year 2008 and upgrade his comp big time with 29 inch LCD and 18 gigs of ram, 2 tb of disk space and finally looks around to see the zune is not yet in India, damn! Microsoft what were you thinking?!?
So i go to ebay and bid on a zune and beat the crap out of a Chinese guy by 18 seconds and big 2 dollars more than him and get it! Order the product via United States Parcel Service Priority Mail which is equivalent to our speed post. The normal delivery time is 6 to 10 days but since this will be subject to 13% tax i knew this may take another 2 days. Unfortunately nothing showed up even after 20 days, which is when i get pissed off.
I’d already raised a complaint with USPS who gave a clean chit that they handed it over to Indian Postal Department in Mumbai Airport on the 21st (i ordered the zune on the 12th and it was shipped on the 14th) which was a fair deal.
I head to the GPO in 1st lane beach road (right opposite to the beach station/burma bazaar) and i think that this was the most useless thing i ever did. I go into the enquiries department and i was given a pleasing welcome by a well mannered gentleman.
Surprisingly the worlds second largest populated countries postal departments foreign parcel departments investigation cell does not use computers! I’m like what the f***!!!!!
I mean, you dont need a Lenovo power house but you could have a dumb terminal with a mainframe backend that all personnel could use to track orders. So me, this gentleman and his female colleague take three Big ass ledgers, believe me when i say this, they were 3 foot long and about 2 foot across, that BIG!
We go through thousands of entries for Chennai 42 which is velachery, where i live in. Well at the end of 3 hours of searching we find nothing phenomenal. Now this guy says “I’m sorry sir we express our inability to help you. What i suggest is you call the American postal department and i launch an inquiry about this” and i told him i had already did that.
He then suggested i write a complaint and post it to the director of postal department chennai and as soon as an acknowledgment would come they would launch an investigation in two weeks time and if they cannot find it in 60 days they would give it in writing that the article is lost. I was baffled by the amount of nerve they had to tell me its gonna take another 60 days + 2 weeks for them to officially accept my package was lost.
I regretted saving that 20 dollars and not spending on Fed-Ex instead of USPS. Fed-Ex does it in 5 days flat. They have their own people at customs and they call you to ask if they can pay the money and release it from customs and later deliver the goods to you and collect the cash from you by cash or card. USPS however thinks our postal department is trustworthy enough to leave things in their hands. Why blame them? It is we who accept such inefficiency as a norm and go by who are to blame.
Anyways guess what? The very same evening this happened my post did come to me and the postman asked for 1300 bucks and i was at office. I took a break from work and then i go to the post office and they tell me that i have to wait for 1 hour since the postman is on rounds. Kudos to the postman because he promptly misinformed me that he would be at the post office till 6.30 pm when he spoke to me on the phone from my house.
I go there the next day morning and sign end number of papers and collect my zune which thankfully was well packed and in shape.
Phew! thats probably the last time on earth im gonna use the Indian Postal Department! Their Speed post to Bangalore which they promise a 24 hour delivery time took 8 days, my dumb ass should have learnt a lesson then but i was too good a fool to trust them again and give them a chance with a 8000 rupee worth parcel from half way around the world.
I’m waiting for my new sennehieser headphones to come, and this time i did Fed Ex and right now they are telling me through their hourly SMS update that my package that was shipped last afternoon is in hong kong as of now and will be in mumbai tomorrow morning and in chennai by tomorrow night.
Now thats what i call customer service or in other words, peace of mind!